Have you ever faced the frustrating situation where your interactive flat panel is locked, or the touch function stops responding? Whether it’s due to an accidental screen lock by a student or an issue with the digital whiteboard’s touch functionality, these problems can easily disrupt your teaching or presentations. But don’t worry—there are simple ways to solve these issues and get your interactive device working again.

Common Issues with Interactive Digital Whiteboards

Screen Locked: The screen is completely locked, and you can’t interact with it.

Touch Function Locked: You can’t use the touch function to control the device.

Forgotten Lock Screen Password: You’ve forgotten the screen unlock password, and the panel is unresponsive.

How to Unlock the Touch Function or Screen on the Inspiration (Pro) Series Interactive Digital Whiteboards

There are two primary ways to unlock the device:

1. Unlock Using the Remote Control

• If your interactive whiteboard is equipped with a remote control, unlocking it is easy.
• Simply press the direction buttons “left, right, left, right” or use the volume control buttons (“vol+ vol+ vol- vol-”) on the remote. This should unlock the screen and restore touch functionality.

2. Unlock Using a Special Unlock File

• If the remote control method doesn’t work or you need an alternative, you can use an unlock file to solve the issue. This method works for both touch function locks and screen lock password issues.
• Here’s how to do it:
  1. Copy the Unlock File to a USB Drive: First, download the unlock file and copy it to the root directory of a USB drive.
  2. Unzip the File: Extract the contents of the zip file, which should contain two files.
  3. Insert the USB Drive into the Device: While the interactive whiteboard is powered on, insert the USB drive into the device’s USB port.
  4. The device will automatically recognize the unlock file and unlock the touch function or screen.

This method can solve both touch function and screen lock issues, even if you’ve forgotten the lock screen password.

Need Assistance? We’ve Got You Covered!

If you’re still unsure or need help with the process, we’ve prepared easy-to-follow video tutorials to guide you through the unlocking steps. Simply click on the WhatsApp chat window at the bottom of the page, or send us an email for personalized assistance.

Conclusion

Unlocking your interactive flat panel or digital whiteboard doesn’t have to be complicated. Whether you prefer using the remote control or a USB file, both methods are effective and easy to follow. However, please note that different IFP motherboards or mainboards have different default unlock passwords. Before attempting to unlock the screen, make sure to confirm which motherboard solution your device uses and select the appropriate unlocking method based on that.

Keep your classroom or office space running smoothly without interruptions by solving lock issues quickly and efficiently.